Frequently Asked Questions
Wash ME, concept and values
What is Wash ME?
Wash ME is the brand name for the laundrette division of the ME Group (formerly the Photo-Me Group). The group was founded in 1958 and is based near London. The ME Group is recognised as a world leader in the vending industry.
What is a Wash ME laundrette kiosk?
A Wash ME laundrette is a compact module of self-service laundry and drying equipment, also called a laundrette or coin launderette. Wash ME Laundries feature high-capacity professional washers and dryers, a detergent and fabric softener metering system, a pay station and a customer shelter.
What is Wash ME’s position in the laundrette market?
The Wash ME concept is the only ready-to-use mass production laundrette. Indeed, with over 5,000 laundrettes installed, Wash ME is the largest self-service laundrette operator in Europe and is one of the world leaders.
Where are Wash ME laundrettes designed?
Wash ME laundrettes are designed near Grenoble, in our 15,000 m2 KIS French R&D centre. More than 100 men and women share the strategic and technical skills needed to design Wash ME laundrettes.
Where are Wash ME laundrettes located?
Our laundrettes are installed on a permanent basis in the car parks of supermarkets, shopping malls, petrol stations, campsites, etc., and are also installed temporarily during festivals, at long-term work sites, at tourist sites, etc.
What are Wash ME’s references?
In France and Europe, all the major players in the retail sector (Carrefour, Tesco, Cora, Morrisons, E.Leclerc, etc.) as well as oil companies (Delhaize, Shell, Topaz, Texaco, etc.) have chosen Wash ME to offer their customers a different, value-generating service.
How do I find my nearest Wash ME laundrette?
Your customers can find their nearest Wash ME laundrette using the store locator on our website.
Are Wash ME laundrettes accessible to all?
Accessibility for people with reduced mobility has been taken into account from the very beginning of the design of the laundrettes. All the machines and control panels are at the regulatory height, thus reconciling aesthetics, design and standards for people of reduced height or in wheelchairs.
Join the Wash ME adventure
Why buy a laundrette kiosk?
There are many advantages to owning a Wash ME laundrette. They allow you to offer your customers an essential, yet highly innovative, value added service. With laundrette solutions, every square metre of floor space will be exploited. Laundrettes will allow you to attract additional customer flow and increase time spent in-store. Are you looking for a solution to attract new prospects and retain your existing customers? Choose to install a laundrette in your supermarket or petrol station car park or campsite! Wash ME is a way to improve customer satisfaction by allowing them to optimize their time and travel via professional machines.
Why will your customers use your Wash ME laundrette?
Wash ME will appeal to your customers with its many benefits:- Large-capacity machines, ideal for washing large items- Fast cycles with all-inclusive service at affordable prices- Ideal location with plentiful parking- SMS alert at the end of the wash cycle (optional)- Multiple payment methods (cash, bank card, contactless bank card).
Can I get into the laundrette business without prior experience?
Do you have no experience in operating a laundrette? No problem: we will support you throughout the entire process. Depending on the contract, we will handle the installation, commissioning, weekly maintenance, customer hotline, etc. The solution is turnkey.
Can I buy a Wash ME laundrette?
Yes, you can purchase one of our Wash ME laundrette models. Do not hesitate to contact us via the contact form and let us know about your project.
Is it possible to set up a Wash ME kiosk abroad?
Yes, you can set up a laundrette outside France. We have sales teams all over the world. Do not hesitate to contact us via the contact form and let us know what you need.”>
What are the Business Models for Wash ME?
By choosing Wash ME, you are making a decision to join the world’s leading outdoor laundry company.We offer several business models to optimise your investment: operation, rental or purchase.Depending on the type of machine, they allow a constant return on investment adapted to the market.For more information, please contact our sales department via the contact form.”>
Can I purchase a custom Wash ME kiosk?
Yes, it is possible to personalise your laundrette with the colours of your brand.Do not hesitate to contact us via the contact form and let us know what you need.”>
Installation and maintenance
Where should I set up my Wash ME?
Location is key to getting the word out about the laundrette kiosk and attracting traffic to your sales area.Outdoors, a visible location near the entrance with secure pedestrian access is preferred.
Can I install a Wash ME laundrette indoors?
Yes, you can choose the indoor solution from our range: the Wash ME Twin S.
What is the best location to install a Wash ME laundrette inside a shop or a shopping mall?
When indoors, the best places to install a Wash ME are: the entrance, in the shopping mall, in the underground parking.
Can I install a Wash ME laundrette outdoors?
Yes, you can use the Compact laundrette kiosk for outdoor installation.
What works must be planned for the installation of a Wash ME laundrette?
Whether indoors or outdoors, it is important to plan ahead to connect your laundrette to the electricity, water and wastewater networks through VRD works (roads & utility services) (piping, drains, fittings and traffic works).
Who is in charge of installing the Wash ME laundrettes?
Our experienced technicians handle the installation and commissioning of your Wash ME kiosk.
How long does it take to install a Wash ME laundrette?
On an average, it takes one morning to install our kiosks and it requires the intervention of two of our technicians.
Are the Wash ME laundrettes powered by gas or electricity?
All of our Wash ME kiosks, both indoor and outdoor, are powered by electricity. The latest versions of our laundrettes are equipped with solar panels on the roof to allow:
How often are Wash ME laundrettes serviced?
Our Wash ME kiosks must be serviced and cleaned on a weekly basis to ensure their functionality and durability.
Who is in charge of maintenance of the Wash ME laundrettes?
If you are an operator, our technicians will take care of all weekly maintenance.In case of sale or rental, you will be in charge of safety tests, refilling of consumables, etc.
What does the maintenance of Wash ME laundrettes consist of?
Maintenance of Wash ME laundrettes includes regulatory safety testing, refilling the detergent and fabric softener, emptying the money box and a quick cleaning of the kiosk. It takes about 30 minutes of maintenance.
What do I do if I am a vendor and one of my customers has a problem with a Wash ME laundrette?
The customer service department for Wash ME can be reached 24 hours a day, 7 days a week on a dedicated telephone line at 09 70 82 32 47.
What do I do if I am a vendor and I face a technical problem?
If you are a Wash ME partner, we have set up a 100% dedicated telephone line to quickly answer your technical questions about the proper functioning of our self-service machines. Call 09 70 82 32 45 (8 am – 8 pm, 7 days a week).